Return and cancellation policy
We want you to be happy with your VoltifyEV order. If something is wrong, you can return it within 7 days of delivery, and you can cancel an order at any time before it is delivered. This page explains exactly how both work.
Last updated: 9 October 2026
At a glance
- 7 days from the day you receive your order to ask for a return.
- Wrong, damaged or defective item: we replace it or refund the product price, and we pay the return shipping.
- Change of mind: we refund the product price of an unused item. The Rs. 250 delivery charge and the return shipping are not refunded.
- Cancellation: you can cancel your order at any time before it is delivered.
- To start a return or cancellation, message us on WhatsApp at 0337 4532547.
| Situation | What you get | Return shipping |
|---|---|---|
| Wrong item | Replacement or refund of the product price | We pay |
| Damaged or defective item | Replacement or refund of the product price | We pay |
| Change of mind (unused item, original packaging) | Refund of the product price. The Rs. 250 delivery charge is not refunded. | You pay |
1. The 7-day return window
The 7 days start on the day your order is delivered to you, as shown by the courier. Message us on WhatsApp within these 7 days. We cannot accept return requests made after that.
2. Check your order when it arrives
Please open your parcel soon after it is delivered and check that you received the right product and that it is not damaged. If you see a problem, take clear photos and, if you can, a short video of opening the parcel, then message us. This helps us sort out your request quickly.
3. What can be returned
- A wrong product, or a damaged or defective product.
- An unused product in its original condition and packaging. For the Universal Scooter Cover, this includes its zip pouch.
If you think a product does not fit your scooty, contact us within 7 days and we will review it with you. If you are unsure about the fit before you order, message us your scooter brand and model first.
4. What cannot be returned
- Products that have been used or washed.
- Products damaged by misuse, or by wear and tear after delivery.
- Requests made after the 7-day window.
5. How to return an item
- Message us. Send a WhatsApp message to 0337 4532547 with your name, phone number, the product you ordered and the reason for the return. If the item is wrong or damaged, add photos.
- Wait for our confirmation. We reply to confirm your request and tell you where and how to send the item back. Please do not send the item before we confirm.
- Pack and send. Pack the item in its original packaging and send it back as we explain. Keep your courier receipt and tracking number until your refund or replacement is confirmed.
- We check and resolve. When we receive the item and check it, we send your replacement or your refund.
6. Refunds and replacements
- Wrong, damaged or defective item: you can choose a replacement or a refund of the product price. We pay the return shipping. A replacement depends on stock, and if the product is not available we will refund you instead.
- Change of mind (unused item): we refund the product price. The Rs. 250 delivery charge and the return shipping cost are not refunded.
Refunds for cash-on-delivery orders are sent by bank transfer or mobile wallet. We confirm the timing with you on WhatsApp when we approve your return.
7. Cancelling an order
You can cancel your order at any time before it is delivered to you. To cancel, message us on WhatsApp at 0337 4532547 with your name, phone number and the product, and tell us you want to cancel. We confirm your cancellation on WhatsApp. If you paid anything in advance, we refund it.
Once your order has been delivered, it can no longer be cancelled. The 7-day return rules above apply instead.
Frequently asked questions
Can I cancel my order?
Yes. You can cancel at any time before the order is delivered to you. Message us on WhatsApp at 0337 4532547 with your name, phone number and product. After delivery, the 7-day return rules apply instead.
How long do I have to return an item?
You have 7 days from the day your order is delivered to you. Message us on WhatsApp within that time.
Who pays for return shipping?
If the item is wrong, damaged or defective, we pay the return shipping. If you return an unused item because you changed your mind, you pay the return shipping, and the Rs. 250 delivery charge is not refunded.
Can I return a cover I have already used?
No. Used or washed covers, and items damaged by misuse, cannot be returned. The only exception is an item that arrived defective, which we will review with you.
What if the cover does not fit my scooty?
Our covers are made to fit electric scooties, and we confirm your model with you before we ship. If you think a product does not fit, message us within 7 days and we will review it with you.
How will I get my refund?
Refunds for cash-on-delivery orders are sent by bank transfer or mobile wallet. We confirm the timing with you on WhatsApp when we approve your return.
Can I get a replacement instead of a refund?
For a wrong, damaged or defective item, you can choose a replacement or a refund. A replacement depends on stock, and if the product is not available we will refund you instead.
How do I contact you about a return?
Message us on WhatsApp at 0337 4532547 with your name, phone number, the product and the reason.
Need help?
Message us and we will sort it out.